We take your privacy seriously and only use your information to deliver your training, manage your booking, and meet legal requirements.
Flying Fish Sailing is the trading name of Flying Fish Australia Pty Ltd. This policy outlines how personal information is collected, used, stored, disclosed, and accessed in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable RTO and RYA requirements.
1. Purpose
Flying Fish Australia Pty Ltd (the RTO) is committed to protecting the privacy of students, clients, and stakeholders.
This policy explains how personal information is handled in line with Australian privacy law and relevant training standards.
2. Scope
This policy applies to:
Prospective and enrolled students
Clients and website users
Staff, contractors, and third parties handling personal information
All systems including LMS platforms, RYA systems, and student management systems
3. Types of personal information collected
Student and client data
Full name, date of birth, gender
Contact details (address, phone, email)
Unique Student Identifier (USI)
Identification documents
Emergency contact details
Course enrolment, completion, and competency records
Sensitive information (where required)
Medical or fitness-to-participate information
Incident or injury reports
Language, literacy, and numeracy (LLN) assessments
Online and system data
LMS login details
IP address and usage data
Website interaction data
4. Purpose of collection
Personal information is collected for:
Enrolment and course administration
Delivery and assessment of training
Issuing qualifications and statements of attainment
Compliance with ASQA and regulatory requirements
AVETMISS reporting to government authorities
Safety management, including vessel operations where applicable
Communication with students and clients
Delivery of RYA training and certification
5. Disclosure of personal information
We may disclose personal information to:
Regulatory and government bodies
Australian Government and State Training Authorities
National Centre for Vocational Education Research (NCVER)
ASQA or other regulators
RYA and associated systems
Personal data (name, email, date of birth, address) may be shared with RYA Interactive and Learning Pool
Data is used solely for course delivery, certification, and student management
Third-party service providers
LMS and IT service providers
Payment processors
SMS and email communication platforms
We do not sell or rent personal information.
6. Cross-border disclosure
Some personal information may be transferred overseas, including to UK-based RYA systems and Learning Pool LMS.
We take reasonable steps to ensure overseas recipients comply with privacy obligations consistent with the Australian Privacy Principles.
7. Data security
We implement appropriate safeguards including:
Secure servers and access controls
Role-based access to student data
Password protection and authentication
Secure storage of physical records
Staff confidentiality obligations
8. Data retention
Personal information is retained in accordance with:
AVETMISS and NCVER requirements
Standards for RTOs 2025
Applicable maritime and safety regulations
Student records of attainment are retained for a minimum of 30 years where required.
9. Access and correction
Individuals have the right to:
Access their personal information
Request correction of inaccurate or incomplete data
Request deletion where legally permissible
Requests must be submitted in writing to the RTO.
10. Consent and choice
By providing personal information, individuals consent to its use and disclosure as outlined in this policy.
Individuals may:
Opt out of marketing communications
Withdraw consent, subject to legal and contractual obligations
11. Complaints
If you believe your privacy has been breached, you may submit a complaint to:
Flying Fish Australia Pty Ltd
[Insert contact details]
Complaints will be investigated and responded to within a reasonable timeframe.
If unresolved, complaints may be escalated to the Office of the Australian Information Commissioner (OAIC).
12. Website and cookies
Our website may use cookies and analytics tools to improve user experience.
Users may disable cookies via browser settings.
13. Policy review
This policy is reviewed periodically to ensure ongoing compliance with:
